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27
Aug 2019Keeping Up with Customer Expectations
The customer is king — and the king expects to be treated royally. Kelly McKesten and Stéphanie Thomson, respectively a producer and an editor with Think with Google, report the phrase “the customer is king” can be traced back to the 1930s in book written by William Harold Hutt entitled Economists and the Public: A Study of Competition and Opinion. They assert the phrase has never been...
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20
Aug 2019What 5G Means for the Transportation and Logistics Industry
Last week, the Department of Justice gave the green light to the long-sought merger of telecom giants T-Mobile and Sprint. While the merger of the #3 and #4 American phone carriers, respectively, still has legal hurdles to overcome, it is expected to accelerate the deployment of 5G networks in the U.S. For consumers, 5G networks will deliver faster upload and download speeds, and decreased latency...
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15
Aug 2019Who Comes First: Customers Or Employees?
Should companies put customers or employees at the center of their universe? There are two competing thoughts on this question, as illustrated by Jeff Bezos and Richard Branson: “The most important single thing is to focus obsessively on the customer. Our goal is to be Earth’s most customer-centric company.” — Jeff Bezos, Amazon CEO “Clients do not come first. Employees come first. If you take...
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07
Aug 2019Facts start with data – but where to find them?
In farm policy, numbers float the pre-reform debate as salmon floats upstream lakes in late autumn. What to make of these numbers though? Often, they are reproductions of old figures, sometimes taken out of context, and occasionally used to argue for the opposite causality than the one underlying them. Yet numbers are essential in understanding the big picture, interpreting the bigger trends and analysing the...
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30
Jul 2019How to Ensure the Freshness of Your Supply Chain
Fresh and refrigerated foods continue to gain in popularity as consumers demand healthier foods and shun preservatives. One need only visit a local supermarket, peruse restaurant menus or count the number of nearby farmer’s markets to know this is true, but statistics also support the claim. A recent article in Food Technology cites Technomic and MSI studies that reveal “nearly nine in 10 adults (87%)...
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16
Jul 20195 Things Productive Entrepreneurs Do Each Day
This is probably an understatement, but entrepreneurs are some of the busiest people around. A day in the life of an entrepreneur is chock-full of business decisions, research and networking. Because there’s so much to do and so little time to do so, entrepreneurs can easily get off track and become distracted with nonessentials. Chat or listen to some successful people, though, and you’ll notice...
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09
Jul 2019Look Around, Recognise, And Celebrate A Job Well Done
Recognition is a fundamental human need. At the most basic level, it makes us feel valued, which is what inspires us to stay all bright-eyed and bushy-tailed at work. Out of all the things that matter in the workplace, helping employees feel appreciated is the most important one. Gladly, this isn’t something that I have learned the hard way. I have always believed that people...
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01
Jul 2019Save or Invest? How Companies Should Navigate Recessions
The financial crisis and economic meltdown of 2007-2009 was disruptive for firms across industries, markets, and geographies. It resulted in the collapse of the financial sector, radical changes in the regulatory and policy environment, and a severe contraction of the world economy. In fact, an economic meltdown of this magnitude fundamentally affects all aspects of firms’ business environment, unsettles their relationships with customers, employees, suppliers,...
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24
Jun 2019Ο φορτηγατζής που άλλαξε για πάντα τις μεταφορές!
Του Alexander C.R. Hammond Ο 17ος σ΄αυτή τη σειρά των Ηρώων της Προόδου είναι ο Malcom McLean, ένας Αμερικανός οδηγός φορτηγού και αργότερα επιχειρηματίας που ανέπτυξε το σύγχρονο διατροπικό εμπορευματοκιβώτιο (intermodal shipping container). Η ανάπτυξη τυποποιημένων εμπορευματοκιβωτίων από τον McLean μείωσε σημαντικά το κόστος της μεταφοράς φορτίων στον κόσμο. Τα μικροτερα κόστη μεταφοράς ενίσχυσαν σημαντικά το διεθνές εμπόριο, το οποίο με τη σειρά του συνέβαλε στην...
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28
May 2019Τα drones της Google ξεκινάνε το… delivery και αλλάζουν τα logistics
Με μια απόφαση που δυνητικά μπορεί να αλλάξει την παγκόσμια αγορά logistics, η Υπηρεσία Πολιτικής Αεροπορίας των ΗΠΑ έδωσε την έγκρισή της στα drones της Google ώστε να ξεκινήσουν υπηρεσίες delivery σε εμπορική βάση. Συγκεκριμένα, η Federal Aviation Administration πιστοποίησε την Wing, θυγατρική της Alphabet, ως την πρώτη εταιρεία drones η οποί μπορεί να παρέχει εμπορικές υπηρεσίες μεταφοράς εμπορευμάτων τόσο στις ΗΠΑ όσο και στο εξωτερικό. Φυσικά...
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